Privacy Policy

1. Introduction

Flow Agentiq ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot service ("Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name
• Payment Information: Processed securely through our payment providers (we do not store credit card details)
• Profile Information: Business details, preferences, settings
• Content: Documents, FAQs, website URLs, and other data you upload to train your chatbot
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, interactions
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: We use cookies and similar technologies to enhance your experience
• Chatbot Conversations: Messages exchanged between your chatbot and end users
• Analytics: Performance metrics, error logs, usage statistics

2.3 Information from Third Parties

• Payment information from our payment processors
• Authentication data if you sign in through third-party services
• Integration data from connected services (CRM, email platforms)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process your transactions and manage your subscription
• Train and optimize your chatbot based on your data
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment processors
• AI model providers
• Cloud hosting providers
• Analytics providers
• Email service providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. WhatsApp, Instagram, and Facebook Messenger

Flow Agentiq lets businesses connect their own WhatsApp Business Account, Instagram professional account, and Facebook Page to their AI chatbot so it can send and receive messages on those platforms on the business's behalf. When a business connects one of these channels through Meta's login flow, we access only the permissions needed to operate that channel:

• WhatsApp: phone number and WhatsApp Business Account details, and the messages exchanged between the business's chatbot and its customers, so we can deliver and receive messages and message templates on the business's behalf.
• Instagram: the connected professional account's basic profile information, direct messages, and comments on the business's own posts, so the chatbot can reply to messages and comments.
• Facebook Messenger: the connected Page's basic information and Page conversations, so the chatbot can reply to messages sent to that Page.

We use this data solely to operate the messaging features the connecting business enables — we do not use it for advertising, and we do not sell it. Access tokens are stored encrypted and are used only to send and receive messages for the connected business's own chatbot.

A business can disconnect any of these channels at any time from its dashboard, which deletes the stored access token and channel data for that connection. If a person removes Flow Agentiq's access from their Facebook or Instagram account settings, or submits a formal data deletion request, we automatically delete the corresponding stored integration data. To request deletion directly, email privacy@flowagentiq.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and security

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to processing of your information
• Restrict: Request restriction of processing

To exercise these rights, contact us at privacy@flowagentiq.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use the Service
• Improve performance and user experience
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to data portability
• Right to object to automated decision-making

Our legal basis for processing your data includes: consent, contract performance, legal obligations, and legitimate interests.

13. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell your personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Email: privacy@flowagentiq.com
Support: support@flowagentiq.com
Website: https://flowagentiq.com